The world’s First 6th Generation Coffee Robot COFE+ has made its debut at Massachusetts General Hospital (MGH), ranked the world’s No.1 hospital in the U.S.

A cup of latte art coffee adorned with MGH’s emblem is handed out by the robotic arm of COFE+. At the globally renowned, top-ranked hospital, medical staff enjoyed—during breaks between busy—a coffee whose flavor was replicated by the robot from the exquisite craftsmanship of a champion barista.  

At 2 a.m. deep in the night, Dr. Kate from the emergency department just finished an urgent surgery and scanned a code with her phone in the lounge. Just over 50 seconds later, this avant-garde 6th Generation Coffee Robot COFE+ handed her a hot Australian white coffee. Printed atop the milk foam were the words “Celebrating the success of the surgery” alongside a heart symbol.

This scene unfolded at the world’s foremost hospital, marking the official entry of the planet’s first 6th Generation Coffee Robot into the hallowed halls of elite medical care.

The Hospital Coffee Dilemma: Stringent Conditions vs. Widespread Demand

The U.S. healthcare system is under unprecedented operational pressure. Massachusetts General Hospital, a Harvard-affiliated sanctuary for patients worldwide and a medical giant with over 2,600 beds, faces enormous daily demand for coffee from medical staff, patients, and their families.

Traditional café models are nearly unworkable here—the strictest fire safety standards, cramped and tense spaces, 24/7 service requirements, rigorous infection control protocols, and complex zoning regulations within medical areas often deter conventional coffee shops.

“We tried bringing in well-known chain brands, but they couldn’t meet our fire safety rules, infection control standards, site constraints, or provide consistent service overnight and in the early morning—let alone adapt to the specific needs of different departments,” admitted Steven, the hospital’s logistics supervisor.

Healthcare workers rely on caffeine far more than the general population. Studies show that 78% of medical staff depend on caffeine to sustain long working hours, consuming an average of about two cups one person per day. However, coffee options within the hospital were historically limited to low-quality drinks from vending machines or expensive coffee that required long queues at distant outlets.

The 6th Generation COFE+: Advanced Technology Tackles Scenario Challenges  

The 6th Generation All-Round Champion Coffee Robot COFE+, developed and launched by Shanghai Hi­Dolphin Robot Technology Co., Ltd., is precisely designed as the perfect solution to these pain points. This “coffee superhero,” occupying less than 2.35 square meters, boasts impressive cutting-edge technologies:  

– Capable of handcrafted latte art on every cup  

– Equipped with 3D printing for text and patterns on each beverage  

– Supports personalized flavor customization per cup  

– 100% replicates the skills of champion human baristas  

– 100% matches the taste of world-class cafés  

– Can reproduce specialty drink recipes from 197 countries globally  

– Freshly prepares over 65 varieties of Michelin-level drinks across 7 major categories  

– Requires only 15 minutes of daily maintenance｜Daily capacity reaches a thousand cups｜Near-zero taste variance cups after cups  

– Operational costs reduced by up to 90%, offering the most competitive market pricing  

– Easily movable, allowing flexible placement according to customer flow and peak hours, enabling mobile service  

On-site at the hospital, journalists observed that COFE+ completes the entire process—from taking the cup, grinding beans, extraction, and frothing milk to automatic lid placement—within 50 seconds to one minute. It supports diverse medical-scenario needs, including low caffeinated options, plant-based milk alternatives, chocolate and matcha beverages, and choices of hot, cold, or iced drinks.  

“What impressed us most was its hygiene standards,” shared Elisa, head of the hospital’s infection control department. “COFE+ incorporates over 10 hygiene and safety technologies, effectively preventing access by crawling or flying insects. Every component that contacts food is food-grade certified, and even the machine’s surface uses high-tech antibacterial materials, fully complying with hospital-level sanitary requirements.”

Smart Store Brain: Supreme Personalization for Patients and Staff

The 6th Generation COFE+ features an AI-powered smart store brain, enabling it to store and precisely replicate specialty beverage formulas from 197 countries worldwide. This capability is particularly significant at Massachusetts General Hospital (MGH), a global sanctuary where patients from around the world gather.

“Based on the shift schedules and workload intensity of medical staff, we have configured different coffee strength options,” explained the on-site COFE+ supervisor. “For instance, doctors who have just completed lengthy surgeries can select an ‘extra-strength mode,’ while nurses on night shifts can choose from ‘standard strength’ or a ‘milder recipe.’”

“I enjoy customizing my own coffee. With the COFE+ robot, I can freely choose the coffee strength, temperature, sweetness, flavor, cup size, and even whether to have a lid or not—it’s incredibly convenient. I can even order up to five cups at once, which is beyond expectations,” commented Amy, an Indian-American nurse.

The robot also supports multilingual interfaces and multiple payment systems, making it accessible to international patients and their families. Its virtual assistant feature offers step-by-step ordering guidance in gentle, multilingual tones and notifies users when their order is ready, helping to prevent congestion in the busy hospital environment.

The Green Revolution: Environmental Protection and Economics Advancing Hand in Hand

Compared to traditional coffee shops, COFE+ reduces operating costs by 90%. Its intelligent energy-saving system automatically enters silent mode during idle periods, cutting energy consumption by 80%, with monthly utility costs averaging only around $300—about one-tenth of those of a conventional store.

The eco-friendly design also aligns with the hospital’s commitment to sustainable development. 95% of the machine’s materials are recyclable or biodegradable. Wastewater and residues are not discharged directly but are collected and treated centrally, achieving zero pollution. All packaging conforms to green certification standards and is either biodegradable or recyclable. These features have set COFE+ apart, making it the choice of leading enterprises across various industries worldwide.

“Even while offering coffee at $3.99 per cup—a quality that rivals New York’s boutique cafés—we can still maintain a gross margin of over 50%,” a field service representative noted by running the numbers. “This enables us to offer the lowest market price per cup, allowing consumers to significantly enhance their experience without increasing their budget.”

The Global Revolution: “World’s First Light Store” Gains Popularity  

Massachusetts General Hospital represents just one example of COFE+’s global applications in medical settings. At present, the robot has already been successfully deployed in renowned medical institutions worldwide, including Shanghai Renji Hospital, Shanghai 6th People’s Hospital, the Air Force Hospital, Sichuan Provincial People’s Hospital, Jiangsu Provincial Hospital of Traditional Chinese Medicine, Beijing Tongren Hospital, Hong Kong Tai Po Hospital, and Kuala Lumpur Hospital.  

“In medical scenarios, time is life. COFE+ saves healthcare workers the time spent queuing for coffee, allowing them to return to patients more quickly,” noted a chief physician. “At the same time, a high-quality cup of coffee also provides timely energy replenishment during high-intensity work.”  

The popularity of COFE+ coffee robots at Massachusetts General Hospital reflects the growing global demand for intelligent services. With its disruptive advantages of “zero staffing, zero training, zero wastage, zero pollution, zero contagion, and zero downtime,” its revolutionary qualities of “low investment, low operation and maintenance, low management, low risk, and low price,” and its innovative model of “high output, high customization, high service, high hygiene, and high returns,” COFE+ is propelling the traditional real economy directly into an unprecedented “Light Store Era.” This offers a new pathway for future consumption upgrades and provides innovative solutions for the transformation of the service industry.  

“This is only the beginning. In the future, we will continue to advance robotic services toward more intelligent and human-centric design,” said a local COFE+ agent during an interview. “Our mission is to eliminate arduous labor in the service industry, unprofitable cafes worldwide, and make Michelin-quality coffee affordable and accessible to everyone. We plan to collaborate with more hospitals and universities, positioning COFE+ coffee robots as high-tech pioneers that broadly benefit both medical staff and patients, as well as teachers and students.”  

It is reported that COFE+ coffee robots are developed by Shanghai Hi-Dolphin Robot Technology Co, Ltd.. The company is a world-leading high-tech enterprise, a pioneering firm in Shanghai’s artificial intelligence and “Internet Plus” sectors, and also hosts a Shanghai Postdoctoral Research Station. It has been repeatedly recognized as one of China’s Top 30 AI Application Benchmark Enterprises, honored with the Outstanding Contribution Award in Artificial Intelligence, and ranked among China’s Top 50 Technology Service Robots. Its research and development capabilities lead the global industry.

COFE+ is the world’s only coffee robot to have obtained authoritative certifications from the European Union, the United States, the British Commonwealth, Australia-New Zealand, Japan-South Korea, the Middle East, and Southeast Asia. It is also among China’s first coffee robots to receive comprehensive national certification for nationwide operation. With the highest global deployment, largest market share, longest operational track record, and most reliable stability, it holds the leading position in worldwide market share.

Journalists have learned that, in addition to the coffee robot at Massachusetts General Hospital, Shanghai Hi-Dolphin Robot Technology Co, Ltd. has launched a revolutionary and disruptive full series of product line, including: (a) robot-made fresh coffee counters, (b) robot-made fresh coffee bars, (c) street-corner robot-made fresh coffee shops, (d) indoor robot-made fresh coffee kiosks, (e) northern outdoor robot-made fresh coffee kiosks, and (f) southern outdoor robot-made fresh coffee kiosks…  From indoor to outdoor, from counters to street stores, and from open to enclosed designs, the scenarios are increasingly diverse, sparking a new industrial revolution globally.

The Café of the Future: Reshaping the Global Service Industry

Deep in the night, the corridor of the neurosurgery department at Massachusetts General Hospital grows quiet. A medical team, having just completed a complex brain tumor removal surgery, gathers around the COFE+ robot. Each chooses a different drink: the lead surgeon opts for a strong black coffee, the anesthesiologist selects a latte enriched with magnesium, and the nurses pick low-caffeine herbal tea. Though the patterns and words on the foam of each cup differ, they all convey the same message: Thank you for your dedication.

The story of COFE+ at Massachusetts General Hospital extends far beyond just one cup of coffee. It represents how artificial intelligence technology is not replacing humans but serving them; not marginalizing humanity but liberating it. Technology for good, innovation for progress—it is no longer a cold machine, but can hand out a cup of coffee that truly warms the heart.